truetrue$34,999.68-$37,799.76perYear8:00 AM5:00 PM<p><strong><span style="font-family: 'Arial',sans-serif;">DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.</span></strong></p>
<p><strong><span style="font-family: 'Arial',sans-serif;"> </span></strong></p>
<p><strong><u><span style="font-size: 12.0pt; line-height: 115%; font-family: 'Arial',sans-serif;">HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:</span></u></strong></p>
<p><span style="font-size: 12.0pt; line-height: 115%; font-family: 'Arial',sans-serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">The Missouri Department of Revenue is seeking motivated and customer-focused individuals to join our team as an <strong>Associate Customer Service Representative</strong> or <strong>Customer Service Representative</strong>. This combined posting allows applicants to be considered for either position based on qualifications and experience. Both roles are essential in providing exceptional service to Missouri taxpayers and ensuring accurate and timely processing of transactions.</span></p><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><u><span style="line-height: 115%;">DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:</span></u></strong></span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Respond to inquiries from taxpayers via phone, email, live chat, written correspondence, and in-person regarding laws, forms, and procedures as they pertain to the Department of Revenue.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist customers with applications, forms, and resolving account issues.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Review and process tax documents and payments for accuracy and compliance.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Research and resolve discrepancies or complex customer issues using department systems and resources.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain detailed records of customer interactions and transactions.</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide clear and courteous communication while adhering to Department of Revenue policies and state regulations.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><u><span style="line-height: 115%;">CORE COMPENTENCIES NEEDED:</span></u></strong></span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Customer Focus:</strong></span>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrates a commitment to meeting customer needs and providing exceptional service.</span></li>
</ul></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Adaptability:</strong></span>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Adjusts to changing priorities, procedures, and technologies with ease.</span></li>
</ul></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Attention to Detail:</strong></span>
<ul>
<li><span style="text-indent: -0.25in; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensures accuracy in data entry, documentation, and communication.</span></li>
</ul></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Problem Solving:</strong><span style="text-indent: -0.25in;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: normal;"> </span></span></span>
<ul>
<li><span style="text-indent: -0.25in; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Identifies issues quickly and develops effective solutions.</span></li>
</ul></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Teamwork:</strong></span>
<ul>
<li><span style="text-indent: -0.25in; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Collaborates effectively with colleagues to achieve departmental goals.</span></li>
</ul></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Integrity:</strong><span style="text-indent: -0.25in;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: normal;"> </span></span></span>
<ul>
<li><span style="text-indent: -0.25in; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Maintains confidentiality and adheres to ethical standards in all interactions.</span></li>
</ul></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Communication:</strong></span>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Clearly conveys information in both verbal and written formats.</span></li>
</ul></li>
</ul><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><u>QUALIFICATIONS:</u></strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Associate Customer Service Representative (Entry-Level):</strong></span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High school diploma or equivalent</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong communication and problem-solving skills</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to learn and apply laws, rules, and procedures<span style="text-indent: -0.25in;"> as they pertain to the Department of Revenue</span></span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Basic computer skills and attention to detail</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Customer Service Representative (Experienced Level):</strong></span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High school diploma or equivalent; some college coursework preferred</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">One year of experience in customer service or clerical work, preferably in a tax or government setting</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency in interpreting and explaining complex regulations and policies</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Advanced computer skills and ability to handle multiple systems simultaneously</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Additional Information:</strong></span></p>
<ul>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Training will be provided for both positions</span></li>
<li><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Salary and classification will be determined based on qualifications and experience</span></li>
<li><span style="font-size: 12pt; line-height: 115%; font-family: arial, helvetica, sans-serif;">Opportunities for advancement within the Department of Revenue</span></li>
</ul><p>The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found <a href="https://pers.oa.mo.gov/applicants">here</a>.</p>
<p><em><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).</span></em></p><p><strong><u><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:</span></u></strong></p>
<p><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">The Missouri Department of Revenue Human Resources office at (573) 751-1291. </span></p>
<p><em><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">The State of Missouri is an equal opportunity employer.</span></em></p>1791090000000